818 794-9067 (local & international phone rates apply) Mon-Fri: 9am-5pm PST


Home Search Top Sellers About Us Checkout

FAQ's


ARE ALL YOUR NEW AND RETRO ITEMS 100% AUTHENTIC?

All the items we sell are 100% authentic originals. The video games & consoles we sell are U.S. versions unless otherwise mentioned.

SHIPPING & PAYMENTS

Payment methods:
We accept payment through Paypal (Visa/MasterCard, American Express, and Discover Card) we also accept Money Order/Cashiers Check, Personal Check. Any non Credit Card payments must clear before items are shipped.

All items are thoroughly tested to insure top quality. We guarantee all pre-played items to arrive and work upon arrival or your money back. Guarantee is good for 30 days after purchase date and does not apply to brand new factory sealed items or items that function properly. For customer service inquires contact us at customerservice@allstarvideogames.com We will respond to your e-mail ASAP we usually respond within 24 to 48 hours.

Items are shipped as soon as payment is processed. If you are paying via Personal Check, Cashier’s Check or Money Order your items will ship as soon as your payment is processed & cleared this usually takes up to 9 days. To pay via Personal Check, Cashier’s Check or Money Order please e-mail us first with your full name, the Item you are purchasing, your e-mail address & your mailing address. Also include all this information in a note when sending your payment. Send your payment to:


AllStarVideoGames.com
P.O. Box 7621
Mission Hills, CA. 91346-7621

THE ASVG GUARANTEE & RETURN POLICY

All items are thoroughly tested to insure top quality. We guarantee all pre-played items to arrive and work upon arrival or your money back. Guarantee is good for 30 days after purchase date and does not apply to brand new factory sealed items or games that function properly upon arrival. Guarantee will be void if:

1. Serial number is ripped off package or different.

2. If item/item’s is returned missing components or packaging (if pre-played item was sold with original case or packaging it must be returned with original case or packaging).

3. If item/item’s function properly when tested.

For customer service inquires contact us at customerservice@allstarvideogames.com. We will respond to your e-mail ASAP usually within 24 to 48 hours.






Home | About Us | Contact Us | FAQ's | Shipping Terms | Privacy Policy
ESRB Ratings | Track Order
AllStarVideoGames.com is upfront

Copyright © 2014 Allstarvideogames.com